FAQs

❓ Frequently Asked Questions (FAQ)

🛒 About Ana Picks & Our Products

What is the philosophy behind Ana Picks? Ana Picks is a curated selection store. Our goal is to save you time by hand-selecting unique, high-quality, and useful products from reliable global suppliers. If it’s on our site, it’s a top pick we stand behind!

Where do your products come from? We partner with trusted, high-rated suppliers and fulfillment centers around the world (primarily in Asia, Europe, and North America). This allows us to bring you a diverse and unique collection at competitive prices.

How do I know the product will look like the photos? We strive for complete accuracy in all product listings. However, colors and appearance may vary slightly due to monitor settings and lighting. We recommend reading the full description and reviews before purchasing.

📦 Shipping & Tracking

How long does shipping take? As we source and ship directly from our global partners, shipping times vary:

• Processing Time: 2–5 business days (to verify, pack, and send your order to the carrier).

• Delivery Time (Estimated): 7–15 business days, depending on your location and customs processing. We appreciate your patience! The quality of the product is worth the short wait.

What if I don't receive my order? If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I receive a tracking number? Yes, absolutely! All orders receive a tracking number within 5 business days after your order is processed. You can use this number to track your package on our website's dedicated Track Your Order page.

What if I ordered multiple items? If you order several items, they may be sourced from different suppliers and shipped separately. You may receive multiple tracking numbers, and items may arrive on different days.

🛡️ Returns, Refunds, & Security

What is your return policy? . The item must be unused and in its original packaging. Please see our dedicated Refund Policy page for full details and instructions.

What should I do if my item arrives damaged or defective? Please inspect your order immediately upon reception. If the item is defective, damaged, or you received the wrong item, contact us at contact@anapicks.com immediately. We will evaluate the issue and arrange for a replacement or full refund.

How do I initiate a return? Simply email us at contact@anapicks.com with your order number and the reason for the return. Once your return is approved, we will provide you with the specific return address (as this varies by supplier) and detailed instructions.

Is my payment information safe? Yes. Our store is powered by Shopify, which uses industry-leading encryption and security standards (SSL certificate) to protect your payment and personal details. We do not store your credit card information.

📧 Customer Service

How can I contact Ana Picks? You can reach our dedicated customer support team by email at contact@anapicks.com. We strive to respond to all inquiries within 24–48 hours.